Position Descriptions

Health Insurance Counselor

Help individuals make informed decisions about their Medicare and other health insurance coverage, complete necessary forms, and connect them with available resources.

Responsibilities:

  • Assist Medicare beneficiaries and their caregivers to:

  • Understand their benefits (Medicare, Social Security, employer benefits/plans , etc.)

  • Review and explain health insurance and available assistance programs

  • Assist with payment of medical bills and Medicare claims

  • Explore ways to lower prescription drug costs

  • Consider long term care insurance as a means of paying for future long term care expenses

  • Complete applications, forms and other paperwork

  • Identify and report health care fraud and errors

  • Identify resources in the community and provide referrals to these agencies

Community Outreach Educator

Present information on programs and services available to the community.

Responsibilities:

  • Prepare and present information about Senior LinkAge Line®, Medicare, health care fraud,

  • and /or long term care insurance to community groups

  • Provide staffing for community events such as health fairs, conferences and other senior community events

  • where Senior LinkAge Line® may exhibit

  • Promote Senior LinkAge Line® in the community

Office Assistant

Assist and support Senior LinkAge Line® staff with administrative tasks

Responsibilities:

  • Assist with copying handouts

  • Assemble manuals and mail packets

  • Organize and maintain publications

 

GENERAL RESPONSIBILITIES

required of all volunteers. 

Submit documentation of client work as required by AAAA

Maintain regular contact with Volunteer Coordinator

Abide by agency’s non-conflict of interest, confidentiality, and other policies

TRAINING

(not required for Senior Surf Day volunteers)

Attend initial eighteen hour training to become certified as a State Health Insurance Program (SHIP) Counselor

Participate in additional training such as : DHS video conferences, webinars provided by the Minnesota Board on Aging and Centers for Medicare & Medicaid Services, quarterly update trainings, etc. 

TIME COMMITMENT

Minimum commitment of one year to program; minimum of 4 hours of service per month as needed

QUALIFICATIONS

  • Interest in and commitment to helping beneficiaries and their caregivers learn more about Medicare and health insurance matters.

  • Sensitivity to the needs of older adults, person with disabilities, and other diverse populations

  • Ability to provide own transportation to/from client homes, counseling sites, and training locations (need to provide proof of insurance and copy of drivers license)

  • Successful completion of personal reference and criminal background checks

  • Ability to work independently and make appropriate decisions as required

  • Effective communication skills

  • Organized and detail oriented

BENEFITS

  • An opportunity to share your knowledge with individuals who truly appreciate it

  • Ongoing support and education

  • Develop new skills through ongoing training

  • Mileage and expense reimbursement

 

Required Forms

For consideration as a volunteer please download these seven forms, compete them, and mail them to:  Volunteer Coordinator, Arrowhead Area Agency on Aging, 221 West 1st Street, Duluth, MN 55802 or FAX them to 218-529-7545, Attention: Volunteer Coordinator.